Last Tuesday the Wall Street Journal had an article titled Offices Co-Opt Consumer Web Tools Like ‘Wikis’ and Social Networking, that provided more anecdotal evidence that […]
Since the mid-90’s, KM companies have been trying to solve the “expert finder” problem, that is, finding the experts within your organization for a given topic or problem.
While finding the internal expert is critical for all large companies, it’s most acute at large consulting firms and investment banks.
There have been various KM attempts to solve […]
Everyone once in a while I get a “Trask Radio” moment – a couple of unrelated thoughts come together into, well, something.
I was doing a little searching/reading on the social software adoption issue. How do you get employees to try the tools, find immediate value and then participate continuously? I came across two related Forrester reports by Senior Analyst Matthew Brown: How To Drive Portal Adoption (10 Feb 2006) and Too Much […]
Yesterday an acquaintance who works at a financial institution called me to comment on my Knowledge Management 2.0 blog post. He said a small group at his firm had stumbled upon one of the new Web 2.0 collaboration tools and started using it to compare notes on companies in the industry they cover. […]
Even during its heyday during the late 1990’s, knowledge management software received a lot of criticism. Huge upfront expenses, the ongoing need for expensive domain experts and an extremely hard to quantify ROI doomed most of these initiatives from the start. That being said, the goals of knowledge management – […]